Terms and Conditions

Welcome to the official Terms & Conditions (“T&C”) of Rah Lifecare Pharmaceutical Private Limited, a trusted and ISO Certified pharmaceutical trading, distribution, and wholesale company in India.
These Terms govern your use of our website, services, products, communication channels, and business transactions with Rah Lifecare.

By accessing our website, contacting us, purchasing from us, or engaging in business with us, you automatically agree to abide by these Terms.

1. Introduction & Acceptance of Terms

These Terms & Conditions form a legally binding agreement between you (“User”, “Buyer”, “Client”, “Customer”) and Rah Lifecare Pharmaceutical Private Limited (“Company”, “We”, “Us”, “Our”).

By using our platforms or services, you confirm that:

• You have read and understood these Terms.

• You agree to follow all policies, disclaimers, and relevant laws.

• You are above 18 years of age and legally capable of entering contracts.

If you do not agree with any part of these Terms, kindly discontinue usage immediately.

2. “Pharmaceutical Company Terms of Use”

By using our website or services, you agree to:

• Provide accurate personal and business information.

• Use the website for lawful business purposes only.

• Not engage in fraudulent, unethical, or illegal activities.

• Not copy, modify, or misuse any content from the website.

• Ensure all communication with our team is respectful and professional.

You must not:

• Attempt unauthorized access to our systems

• Spread harmful content like malware or viruses

• Use the website to misrepresent your identity or business

We reserve the right to deny access, block services, or terminate accounts if misuse is detected.

3. “Pharma Distributor Sales Terms & Order Policy”

We are a Trader – Wholesaler – Distributor – Supplier of pharmaceutical products, and all orders are subject to availability and regulatory compliance.

a) Product Confirmation

Once you enquire, our team will share:

• Product details

• Pricing

• Availability

• Delivery timelines

• Required documentation

b) Documentation Required

For regulatory and legal compliance, buyers may need to submit:

• GST details

• Drug License (where required)

• Business registration proof

• Purchase order

c) Pricing Policy

Prices may vary due to:

• Market fluctuations

• Product availability

• Taxes and statutory charges

• Bulk quantity orders

Prices mentioned on calls, emails, catalogues, or online platforms are subject to final confirmation.

d) Order Acceptance

An order is considered accepted only when:

• Written confirmation is shared

• Required documents are submitted

• Payment terms are agreed

• Stock is available
  Rah Lifecare reserves the right to accept or reject orders without explanation if legally or commercially necessary.

4.  “Pharmaceutical Supply Payment & Billing Policy”

a) Payment Terms

Payment must be made as per mutually agreed terms:

• Advance payment

• Partial advance

• Full payment

• Credit terms (only for authorised clients)

Payment must be completed via:

• Bank transfer

• UPI

• Cheque (subject to clearance)

b) Invoices & Taxes

Invoices will include:

• Product price

• GST and applicable taxes

• Delivery charges (if applicable)

• Other statutory charges

Invoice details will comply with:

• GST regulations

• ISO guidelines

• Indian accounting standards

Delayed payments may attract charges as per company policy.

5.  “Pharmaceutical Delivery & Shipping Terms”

Rah Lifecare ensures timely and safe delivery across India through trusted logistic partners.

a) Delivery Timeline

Timelines vary depending on:

• Product availability

• Location

• Logistics conditions

• Regulatory requirements

We are not responsible for delays caused by:

• Courier partners

• Natural disasters

• Strikes, lockdowns, or government restrictions

• Incorrect address details provided by the buyer

b) Risk & Liability

Once dispatched, the shipment risk transfers to the buyer unless agreed otherwise.
Any damages during transit must be reported within 24–48 hours with proof.

6. Warranty, Quality & Compliance Disclaimer

As an ISO Certified company, Rah Lifecare follows high standards and ensures genuine, quality products.

However, Rah Lifecare:

• Is NOT the manufacturer of the products

• Is NOT responsible for manufacturer defects

• Provides warranties only as provided by the manufacturers

The buyer must check:

• Batch number

• Manufacturing date

• Expiry date

• Storage conditions

• Packaging integrity upon receipt

Improper storage or mishandling after delivery is not our liability.

7. Return, Refund & Cancellation Policy

Pharmaceutical products are sensitive and regulated; hence returns are restricted.

Returns are accepted only when:

• Wrong product delivered

• Product damaged during transit

• Genuine quality issues (verified through proof)

Returns will NOT be accepted if:

• The product is opened, used, or tampered

• The expiry date has passed

• Storage conditions are violated

• Packaging is damaged by the buyer

• Documents are incomplete

Refunds, if applicable, will be processed after inspection and approval.

8. Intellectual Property Rights

All content available on our website—including:

• Text

• Images

• Logo

• Design

• Product descriptions

• Policies

• Branding material

…is the property of Rah Lifecare Pharmaceutical Pvt. Ltd.

Users are not permitted to:

• Copy

• Distribute

• Publish

• Modify

• Sell

• Reproduce

…any content without written permission.

9. Limitation of Liability

Rah Lifecare will not be responsible for:

• Losses due to misuse of products

• Medical or health complications due to improper usage

• Losses caused by third-party logistics, delays, or handling

• Any indirect, incidental, or consequential damages

• Typographical or pricing errors

Users must verify product suitability before purchase.