Welcome to the Privacy Policy of Rah Lifecare Pharmaceutical Private Limited, your trusted partner in pharmaceutical trading, wholesale, and distribution solutions in India. We value the privacy of every visitor, customer, business partner, supplier, and service user associated with our organisation.

Being an ISO Certified organisation, we follow strict policies and internationally accepted standards to ensure the safety, confidentiality, and transparency of your personal information. This Privacy Policy explains how we collect data, why we collect it, how it is used, how it is protected, and your rights as a user.

This policy applies to:

Our website
Email communications
Sales and customer service interactions
Business enquiries and offline documentation
Any platform where Rah Lifecare communicates or collects information

By accessing our services, you agree to the practices explained in this Privacy Policy.

1. Introduction to Privacy & Data Protection

In today’s digital world, data privacy has become more crucial than ever. At Rah Lifecare Pharmaceutical Private Limited, we believe in ethical business operations, transparent communication, and responsible data handling.

As a leading Trader – Wholesaler/Distributor of pharmaceutical products and services, we interact with customers, hospitals, clinics, retailers, suppliers, healthcare professionals, and regulatory bodies. Naturally, certain personal and business data is required to run operations smoothly.

We assure you that your information is never misused, sold, or shared unlawfully. Every step we take is guided by our mission: quality, trust, and compliance.

2 .“Pharmaceutical Company Data Collection Policy”

To provide high-quality pharmaceutical trading and distribution services, we collect specific information. The data we gather is limited to what is essential for:

Verification
Communication
Delivery
Business transactions
Statutory compliance
Customer support
Improving our service experience

Types of information we may collect include:

a) Personal Information

Name
Mobile number
Email address
Billing and shipping address
Designation (if applicable)

b) Business Information

Company name
GST number
Drug license number (if required)
Business nature
Requirements, quotations, and purchase orders

c) Technical Information

IP address
Browser type
Device type
Cookies
Website usage data

We collect information only through legal and transparent means.

3. “Pharmaceutical Data Usage Policy”

Your data is used to ensure smooth business functioning and better customer support. The key purposes include:

Order processing and delivery
Generating invoices, quotations, and business documents
Authentication and regulatory compliance
Customer relationship management
Sending product updates, safety alerts, and business communications
Improving our website and service quality
Addressing queries, feedback, and complaints

We never use your data beyond the scope of our professional relationship.

4. “Pharma Distributor Data Protection Measures”

As an ISO Certified company, Rah Lifecare Pharmaceutical Pvt. Ltd. follows international data protection guidelines.

We use the following security measures:

Encrypted databases
Password-protected systems
Limited access protocols for employees
Secure email communication
Firewalls and antivirus protection
Periodic system audits
Data backup and recovery systems

Only authorised team members can access your information.

5. “User Rights & Data Control Policy”

You, as a customer or visitor, have complete rights regarding your data. You can:

Request access to your stored data
Ask for corrections or updates
Request deletion of non-essential data
Withdraw consent at any time
Opt out of promotional messages
Raise concerns regarding privacy handling

Simply email us or contact our office, and we will take prompt action.

6. How We Share Your Information

Your data is never sold or shared for commercial gain. We may share it only when absolutely necessary:

With delivery partners
With statutory or regulatory authorities
With internal departments for order execution
With audit or compliance teams (where mandatory)

Every external partner is bound by confidentiality obligations.

7. Cookies & Website Tracking Policy

Our website uses cookies to improve user experience. Cookies help us analyse:

Website traffic
Page performance
User behaviour
Session tracking

You can disable cookies anytime through your browser settings.

8. Retention of Information

We retain your data only for the required duration:

As long as you are an active customer
As required for regulatory compliance
As long as necessary for business operations

After the retention period, your data is securely deleted.

9. Third-Party Links Disclaimer

Our website may contain links to external websites. We are not responsible for:

Their privacy policies
Their data usage practices
Their security measures

We recommend reviewing third-party policies before sharing any information.

10. Children’s Privacy

We do not intentionally collect data from persons below 18 years of age. Any such information discovered will be promptly deleted.

11. Data Transfer & Storage

All data is stored in secure servers within India, complying with Indian data protection standards.

12. Consent Policy

By accessing our website or services, you automatically give consent to:

Data collection
Data usage
Communication
Storage
Legal compliance

You may withdraw consent at any time.

13. Email, Call & SMS Policy

We may use your email or mobile number to:

Update you about orders
Send invoices or quotations
Provide product information
Share statutory alerts
Communicate regarding business matters

We avoid promotional spam unless permission is granted.

14. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Whenever updated, the revised date will be mentioned at the bottom of the page.

We encourage you to check this page periodically.

15. Contact Information

For any privacy-related queries, contact us:

Rah Lifecare Pharmaceutical Private Limited
CIN: U21001UP2023PTC186752
GST No.: 09AAMCR8912R1ZB
Nature of Business: Trader – Wholesaler / Distributor / Supplier / Office & Sales Office
An ISO Certified Company
Phone: +91 8130201925
Address: Shop No. 2, Khasra No. 205, Roop Nagar Industrial Area, Saraswati Vihar, Roop Nagar, Loni- 201102, Uttar Pradesh, India